Sick Child Questions
828-687-8709, 24 hours a day, 7 days per week.
You’ll speak to our in-house triage nurse or be re-directed to call our after-hours triage nurse. You can call UNC Healthlink directly, if our office is closed. They can only take your call after 7:00 pm, Monday-Friday, Saturday after 1:00 pm, and on Sundays. Their number is 888-267-3675. They can answer most of your questions and have the ability to contact the physician on-call, as needed.
General Office Information — 828-687-8709, select from the options you will hear, or press the option number listed below:
- #3 Schedule Routine Care or speak to the Receptionist
- #4 Speak to a Triage Nurse (RN available)
- #5 Prescription Refill
- #6 Medical Records
- #7 Billing questions about Medicaid or a NPI number
- #8 Billing questions about a Commercial Insurance
Patient Portal — you may press on the patient portal tab at the top of our menu or log-on directly at Follow My Health. If you need to sign-up for our patient portal, call us at extension 1303.
This email box is not checked every day.
This is not a secure email and is not checked by a physician, so please do not include any protected health information or medical questions. Include with your question, your child’s name/birthdate. Please include a telephone number where we can reach you. Do not leave any messages by email that you need immediate attention, call our office number instead.
[email protected] or 828-687-8709 ext. 1312 (Operations Manager-Karen Kowa)
[email protected] or 828-687-8709 ext. 1304 (Practice Manager-Tina Worley)